1. About these terms
This website is operated by [your full legal or trading name], trading as Still & Steady EFT (“Still & Steady EFT”, “we”, “us” or “our”).
- Business address: [business correspondence address]
- Email: hello@example.com
- Telephone: [telephone number, if used]
By using this website, you agree to these terms. Separate written terms, booking information or consent documents may also apply to a paid service. Where there is a conflict, the specific written terms for that service will take priority.
2. The website is for general information
The website and blog provide general educational and self-help information. They are not a substitute for individual medical, psychiatric, psychological, legal or other regulated professional advice, diagnosis or treatment.
No practitioner-client relationship is created merely by visiting the website, reading its content, joining a mailing list or sending an initial enquiry.
3. EFT and personal responsibility
Emotional Freedom Techniques (EFT or tapping) is presented as a complementary wellbeing approach. Individual experiences vary and no particular outcome is promised or guaranteed.
You remain responsible for deciding whether an exercise or service is appropriate for you. Stop an exercise if it causes significant distress or feels unsafe, and seek suitable professional support where needed.
4. Emergencies and crisis support
Still & Steady EFT is not an emergency or crisis service. The contact form and email account may not be monitored continuously. Do not use them when you or another person may be at immediate risk. Contact the emergency services or an appropriate urgent health or crisis service in your location.
5. Eligibility and suitability
Unless expressly agreed otherwise in writing, paid services are intended for adults aged 18 or over. You must provide information that is accurate enough to allow a reasonable assessment of whether the service is suitable.
A service may be declined, paused or ended where it appears outside the practitioner’s competence or scope, creates a safety concern, requires a different level of care, or where the working relationship is no longer appropriate. Where reasonable, alternative sources of support may be suggested.
6. Bookings and formation of a contract
Information on the website is an invitation to enquire and does not by itself guarantee availability. A contract for a paid service is formed only when your booking has been accepted and any required payment has been received or expressly arranged.
Before accepting payment, clearly provide the service description, total price, appointment arrangements, cancellation terms, any minimum technical requirements and your business contact details.
7. Prices and payment
Prices are shown in pounds sterling unless stated otherwise. The price and payment schedule applicable to your booking will be confirmed before purchase.
Payments may be processed by [name of payment provider]. That provider’s own terms and privacy notice will also apply. You must not knowingly use an unauthorised or fraudulent payment method.
8. Cancellations, rescheduling and refunds
Your final policy must be inserted here and shown before purchase. Suggested structure:
- You may reschedule by giving at least [24/48] hours’ notice.
- Appointments cancelled with less notice may be charged in full, except where otherwise required by law or agreed because of exceptional circumstances.
- If we cancel, you may choose a replacement appointment or a refund for the affected service.
- Package expiry and unused-session rules: [details].
Consumers who purchase at a distance may have statutory cancellation rights. If you ask for a service to begin during a cancellation period, you may need to make an express request and acknowledge the effect this has on cancellation and payment rights. Do not rely on this template to configure that checkout process.
9. Online appointments
You are responsible for having a suitable device, internet connection and private environment. Although reasonable care is taken, uninterrupted video, audio or internet availability cannot be guaranteed. If a technical failure materially affects a session, the parties will agree a reasonable way to continue, reschedule or account for the lost time.
10. Acceptable use
You must not:
- use the website unlawfully, fraudulently or to harm another person;
- attempt to gain unauthorised access to the website, server or related systems;
- introduce malware, scrape the website excessively or interfere with its operation;
- submit threatening, abusive, discriminatory, defamatory or deliberately misleading material;
- copy, republish or commercially exploit website content except as permitted by law or written permission.
11. Intellectual property
Unless otherwise stated, the website design, text, graphics, downloads and original materials belong to Still & Steady EFT or are used under licence. You may view and print reasonable extracts for your personal, non-commercial use. No ownership rights are transferred to you.
You may link to public pages in a fair and lawful way, but must not suggest endorsement or association where none exists.
12. Testimonials and results
Testimonials describe individual experiences and do not represent a guarantee that another person will obtain the same result. Any identifying testimonial information should be used only with appropriate permission.
13. Third-party websites and services
Links, embedded tools and third-party services are provided for convenience. We do not control their availability, security, content or privacy practices and are not responsible for them. Their own terms apply.
14. Website availability and changes
The website may be changed, suspended or withdrawn without notice. Reasonable care is taken to keep content useful and current, but it may contain errors or become outdated. You should independently check information before relying on it for an important decision.
15. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to that, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed, for business losses suffered by a consumer, or for loss caused by events outside reasonable control. Any additional limitation applicable to paid services should be professionally reviewed and stated in the service agreement.
16. Privacy
Personal information is handled as described in the privacy notice. You are responsible for ensuring that information you submit about another person is shared lawfully.
17. Ending access or services
Access to the website may be restricted where these terms are materially breached. A paid service may be ended in accordance with the specific service agreement, professional boundaries, safety considerations and applicable consumer law.
18. Governing law
These terms are governed by the law of England and Wales, unless the mandatory law applicable to you requires otherwise. The courts of England and Wales will have non-exclusive jurisdiction. Consumers living in Scotland or Northern Ireland may also be entitled to bring proceedings in their local courts.
19. Changes to these terms
These terms may be updated when the website, services or legal requirements change. The revised version applies from the date shown at the top. Material changes affecting an existing paid booking will be handled in accordance with the agreement made at the time of booking and applicable law.
20. Contact and complaints
Questions or complaints can be sent to hello@example.com. Include your name, the relevant service or booking, and a clear description of the issue. The complaints process and expected response times should be added here: [complaints procedure].